Compliance

PAR is dedicated to reducing client risk and expanding our compliance program. We are excited to announce Platinum Compliance® is PAR's new web-based, self-service portal that provides customers with real-time access to PAR's compliance information as well as the compliance data of PAR's network of 650+ recovery vendors.

Compliance IconPAR's Platinum Compliance® Portal

Next level compliance solution

Protect your business with PAR's Platinum Compliance® product. This web-based, self-service portal offers real-time access to compliance information and data for both PAR and PAR's network of 650+ recovery vendors. You can have peace of mind that only qualified, trained recovery vendors are working your assignments.*

 

Platinum Compliance® features include:

  • Increased visibility and accessibility of PAR's vendor management system
  • Automated vendor compliance and renewal notices
  • Comprehensive database of state-level requirements
  • Documentation including insurance certificates, relevant licensing, operational and enterprise policies, and PAR and vendor employee compliance data
  • Complaint tracking and reporting

Ready to learn more?

*PAR only allows vendors who are Platinum Compliant to receive assignments.

PAR reduces client risk through several different specialized groups.

Dedicated Compliance Team:

Although compliance is built into our everyday processes, PAR maintains a dedicated compliance team consisting of a VP of Compliance and Operations, a Compliance Manager and a team of skilled Compliance Auditors. PAR’s compliance department receives guidance from OPENLANE's (formerly KAR Global) corporate compliance and legal teams and is strategically separated from PAR operations. This team audits all facets of the operation and each operations team is continuously audited. Findings are reported to the operations teams as well as to senior management on a monthly basis. This team monitors, reviews and scores phone calls for quality and compliance purposes. Additionally, this team audits against SLA requirements and reports its findings directly to clients upon request.

Vendor Compliance:

The Vendor Compliance team has responsibility for daily monitoring of recovery vendor compliance. This includes collecting and validating required insurance forms, licensing, policies and procedures, training and certifications, and other required documents in the Platinum Compliance portal. The Vendor Compliance team also performs vendor background checks and negative news reviews. This team manages our site inspection program which includes a physical site inspection of each storage location on an annual basis. Stringent onboarding requirements for new vendors help ensure that only the most highly qualified recovery vendors will be working your accounts.

Information Security:

Our Chief Information Security Officer is tasked with ensuring that customer information is handled and maintained in a secure manner. PAR is SOX compliant, ensuring that strict change controls are in place to govern IT changes and to keep your information safe. Communication of information to and from recovery vendors is sent through a secure, web based platform. PAR’s data center and disaster recovery site both have SOC 2 certifications.

SOC I Type II Attestation:

PAR’s internal controls are subjected to a rigorous annual SOC examination by a third‐party audit firm, and a SOC report is available for your review. Managing the recovery of assets and the mitigation of risk is PAR’s mission. PAR is focused on continuous improvement of our people, processes and technologies to ensure successful and secure recovery of client assets.